Accessible Customer Service Policy
Intent: All goods and services provided by The Park Hotel London shall follow the principles of dignity, independence, integration and equal opportunity. The following assistive devices are available on a first come, first served basis and upon request to assist guests in accessing our goods and services:
Assistive Devices: The Park Hotel London welcomes persons with disabilities to use assistive devices to obtain, use or benefit from our goods and services.
Service Animals: The Park Hotel London welcomes persons with disabilities who are accompanied by a service animal onto the parts of our premises that are open to the public and commits to finding alternatives to the use of service animals if the service is provided in a location in which animals are prohibited by law (food preparation areas). Service animals are permitted in the breakfast room.
Dog Owners’ Liability Act, Ontario: If there is a conflict between a provision of this Act or of a regulation under this or any other Act in relation to banned breeds (such as pit bulls) and a provision of a by-law passed by a municipality in relation to these breeds, the provision that is more restrictive in relation to controls or bans on these breeds prevails.
The guest accompanied by a guide dog or a service animal is responsible for maintaining care and control of the animal at all times.
Support Persons: The Park Hotel London welcomes persons with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter The Park Hotel London with this individual. The Park Hotel London does not charge a fee for support persons.
Temporary Disruptions to Service: The Park Hotel London will provide notice in the event of a planned disruption in service usually used by people with disabilities to access the hotel’s goods and services. A notice regarding a temporary disruption will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services. The notice will be placed in relevant, conspicuous locations on the premises and placed on the hotel’s website.
When disruptions occur, The Park Hotel London will provide notice by contacting guests with reservations, verbally notifying guests when they make a reservation and by other methods that may be reasonable under the circumstances.
Training: The Park Hotel London will provide training about accessible goods and services to staff members, contractors and others who interact with the members of the public who wish to obtain, use or benefit from goods and services provided by the hotel. Training will be offered to every person involved in the development of policies, practices and procedures regarding the provision of goods and services. In addition, training will occur on an ongoing basis and whenever changes are made to relevant policies, practices and procedures. This training will be provided to each person as soon as possible within the first three months of being hired.
Training will include a review of the purposes of the Accessibility for Ontarians with Disabilities Act, 2005, the requirement of the customer service standard and information about the following matters:
Pet Friendly Policy
Our pet-friendly rooms are located on the fourth floor. A $50 non-refundable cleaning fee per pet will be applied for the first night with $25 per pet charged for each consecutive night until checkout. Service animals will not incur a pet fee.
The Park Hotel London has compiled the information on this website for the use of guests, prospective guests and travel professionals. The information contained in this website is believed to be accurate and complete at the time of the postings. We attempt to ensure that all information remains accurate. However, information is subject to change without notice and we are unable to warrant the accuracy, completeness and currency at all times.
LINKS TO THIRD PARTY WEBSITES
The Park Hotel London does not control any third party website and is not responsible for the content of any linked website or any link contained in a linked website. The Park Hotel London provides links as a convenience to you and the inclusion of a link does not imply endorsement or verification by The Park Hotel London of the linked website.
CONFIDENTIALITY AND PRIVACY
Protecting your privacy is very important to us. We need the following information in order to process your requests: your name, email address and phone number. If you are making a reservation, we also require your credit card number and its expiration date. This information collected is solely used to respond to requests for information or to secure a reservation with our hotel. The Park Hotel London does not sell or share this information with other organizations for commercial purposes.
Check-In Time: 4:00 PM
Check-Out Time: 12:00 PM
Late Check-Out: Upon availability ($)
Cancellation: 24hrs (4:00 PM day prior to arrival)
Parking: Underground with in/out privileges, Sun-Thu: $26/vehicle/night | Fri-Sat: $32/vehicle/night
Breakfast Hours: Mon-Fri 6:30 AM-9:30 AM | Sat-Sun 7:00 AM - 10:00 AM
Room Service (Jack Astor's Bar & Grill) Hours: 11:00 AM - 1:00 AM daily
PH Lounge lobby bar: Tue-Sat evenings 5:00 PM - 10:00 PM
Park Social Reception: Tue & Wed evenings 5:30 PM -7:30 PM
Fitness Centre Hours: 5:00 AM - 10:00 PM daily
Jacuzzi & Sauna Hours: 9:00 AM - 10:00 PM daily
Market Hours: 24/7
Business Centre Hours: 24/7
Invisible App Zone