You've got questions, we've got the answers! Click below to see the answers to our most frequently asked questions. If you need further information, contact us via email at [email protected] or call us at (519) 642.4444 .
What time is check-in?
4:00 PM
What time is check-out?
12:00 PM
Is late check-out available?
Upon availability with a fee.
What is the cancellation policy?
24hrs (4:00 PM day prior to arrival)
is parking Available?
Underground parking with in/out privileges, $32/vehicle/night
What time is breakfast?
Continental Breakfast | LOBBY | MON-FRI > 7:00 AM - 10:00 AM | SAT-SUN > 7:30 AM - 10:30 AM
When is room service available?
Jack Astor's Bar & Grill provides room service as follows:
AVAILABLE:
SUN-THU > 11:45 AM - 12:00 AM
FRI-SAT > 11:45 AM - 1:00 AM
AVAILABLE:
SUN-THU > 11:45 AM - 12:00 AM
FRI-SAT > 11:45 AM - 1:00 AM
What are the hours of PH Lounge?
Temporarily closed
WHAT HOUSEKEEPING SERVICE DO YOU OFFER?
1-6 NIGHT STAYS: will receive daily light-touch service including removal of garbage and replenishment of towels and amenities.
7+ NIGHT STAYS: will receive daily light-touch service and a full clean every 7 days.
To request a full clean, please contact our Front Desk to schedule service for the following day.
7+ NIGHT STAYS: will receive daily light-touch service and a full clean every 7 days.
To request a full clean, please contact our Front Desk to schedule service for the following day.
When is the fitness centre open?
OPEN: 6:00 AM - 10:00 PM daily
When is the jacuzzi & sauna open?
Temporarily closed
When is the Market open?
24/7
When in the business centre open?
24/7
What is your pet policy?
Our pet-friendly rooms are located on the fourth floor.
PET CLEANING FEE:
PET CLEANING FEE:
- $65 per stay of 1-29 nights or $150 per stay of 30+ nights
- $25 per stay for each additional pet
- Pets must be under 50lbs
- We ask that animals are not left in the room unattended
- Service animals will not incur a pet fee
WHAT IS YOUR PAYMENT POLICY?
PRE-STAY: A valid credit card is required to secure your reservation (pre-authorization equal to the amount of your room charge + applicable tax will occur 24hrs before check-in to ensure your reservation is valid).
AT CHECK-IN: You will be required to provide a valid credit card along with photo identification. The credit card will be pre-authorized for incidentals and security deposit. We do not accept cash, debit, visa debit, pre-paid credit cards or cheque as a form of deposit.
AT CHECK-OUT: The authorization will hold the funds until check-out, at which time the amount actually incurred during your stay will be charged. Should you wish to pay with an alternate credit card, debit or cash, you may do so at check-out.
AT CHECK-IN: You will be required to provide a valid credit card along with photo identification. The credit card will be pre-authorized for incidentals and security deposit. We do not accept cash, debit, visa debit, pre-paid credit cards or cheque as a form of deposit.
AT CHECK-OUT: The authorization will hold the funds until check-out, at which time the amount actually incurred during your stay will be charged. Should you wish to pay with an alternate credit card, debit or cash, you may do so at check-out.
What sustainability features and initiatives do you have in place?
The Park Hotel London is a GreenKey certified hotel. Some of the environmentally conscious features and programs we have implemented include: low water usage toilets, energy efficient lightbulbs, recycling and waste separation program, water conservation via towel and sheet reuse program, reduction in plastic guest amenities, and replacement of travel-sized toiletries with bulk-sized pump bottles.