You've got questions, we've got the answers! Click below to see the answers to our most frequently asked questions. If you need further information, contact us via email at ParkHotelSuites@whg.com or call us at (519) 642.4444 .
ADVISORY as of 03/25/2020 | COVID-19
Please be advised that we have temporarily suspended the following services and facilities due to the pandemic: PH Lounge, The Park Social reception, and fitness facilities. We thank you for your understanding and please check our COVID-19 INFO page for the latest updates on our services.
ADVISORY as of 03/25/2020 | COVID-19
Please be advised that we have temporarily suspended the following services and facilities due to the pandemic: PH Lounge, The Park Social reception, and fitness facilities. We thank you for your understanding and please check our COVID-19 INFO page for the latest updates on our services.
What time is check-in?
4:00 PM
What time is check-out?
12:00 PM
Is late check-out available?
Upon availability with a fee.
What is the cancellation policy?
24hrs (4:00 PM day prior to arrival)
is parking Available?
Underground parking with in/out privileges, Sun-Thu: $26/vehicle/night | Fri-Sat: $32/vehicle/night
What time is breakfast?
Grab-and-go breakfast | LOBBY | MON-FRI > 7:00 AM - 9:00 AM | SAT-SUN > 8:00 AM - 10:00 AM
When is room service available?
Jack Astor's Bar & Grill provides room service as follows:
MON-WED > 4:00 PM - 10:00 PM
THU > 4:00 PM - 11:00 PM
FRI-SAT > 12:00 PM - 11:00 PM
SUN > 12:00 PM - 10:00 PM
MON-WED > 4:00 PM - 10:00 PM
THU > 4:00 PM - 11:00 PM
FRI-SAT > 12:00 PM - 11:00 PM
SUN > 12:00 PM - 10:00 PM
What are the hours of PH Lounge?
Temporarily closed
When in Park Social Reception?
Temporarily suspended
When is the fitness centre open?
Temporarily closed effective December 26, 2020 during the 1 month COVID-19 provincial lockdown.
When is the jacuzzi & sauna open?
Temporarily closed
When is the Market open?
24/7
When in the business centre open?
24/7
What is your pet policy?
Our pet-friendly rooms are located on the fourth floor. A $50 non-refundable cleaning fee per pet will be applied for the first night with $25 per pet charged for each consecutive night until checkout. Service animals will not incur a pet fee.
WHAT IS YOUR PAYMENT POLICY?
PRE-STAY: A valid credit card is required to secure your reservation (pre-authorization equal to the amount of your room charge + applicable tax will occur 24hrs before check-in to ensure your reservation is valid).
AT CHECK-IN: You will be required to provide a valid credit card along with photo identification. The credit card will be pre-authorized for incidentals and security deposit. We do not accept cash, debit, visa debit, pre-paid credit cards or cheque as a form of deposit.
AT CHECK-OUT: The authorization will hold the funds until check-out, at which time the amount actually incurred during your stay will be charged. Should you wish to pay with an alternate credit card, debit or cash, you may do so at check-out.
AT CHECK-IN: You will be required to provide a valid credit card along with photo identification. The credit card will be pre-authorized for incidentals and security deposit. We do not accept cash, debit, visa debit, pre-paid credit cards or cheque as a form of deposit.
AT CHECK-OUT: The authorization will hold the funds until check-out, at which time the amount actually incurred during your stay will be charged. Should you wish to pay with an alternate credit card, debit or cash, you may do so at check-out.