You've got questions, we've got the answers! Click below to see the answers to our most frequently asked questions. If you need further information, contact us via email at ParkHotelSuites@whg.com or call us at (519) 642.4444 . 

ADVISORY as of 03/25/2020 | COVID-19
Please be advised that we have temporarily suspended the following services and facilities due to the COVID-19 pandemic: breakfast, PH Lounge, The Park Social reception, room service, Fitness Room / Jacuzzi / Sauna. We thank you for your understanding. 

​What time is check-in?

​4:00 PM

​What time is check-out?

​12:00 PM

​Is late check-out available?

​Upon availability with a fee. 

What is the cancellation policy?

​24hrs (4:00 PM day prior to arrival)

​is parking Available?

​Underground parking with in/out privileges, Sun-Thu: $26/vehicle/night | Fri-Sat: $32/vehicle/night

What time is breakfast?

Mon-Fri 6:30 AM-9:30 AM | Sat-Sun 7:00 AM - 10:00 AM

When is room service available?

​Jack Astor's Bar & Grill provides room service from 11:00 AM - 1:00 AM daily

What are the hours of PH Lounge?

Tue-Sat evenings 5:00 PM - 10:00 PM

When in Park Social Reception? 

Tue & Wed evenings 5:30 PM -7:30 PM

​When is the fitness centre open?

​5:00 AM - 10:00 PM daily

When is the jacuzzi & sauna open?

​9:00 AM - 10:00 PM daily

When is the Market open?

​24/7

​When in the business centre open?

​24/7

​What is your pet policy?

​Our pet-friendly rooms are located on the fourth floor. A $50 non-refundable cleaning fee per pet will be applied for the first night with $25 per pet charged for each consecutive night until checkout. Service animals will not incur a pet fee.