FAQ

Check-in is from 4:00 PM.

Check-out is at 12:00 PM.

Yes, based on availability. A fee applies.

You can cancel up to 24 hours before arrival (by 4:00 PM the day prior).

Yes, we offer underground parking with in/out privileges for $32 per vehicle, per night.

Our complimentary continental breakfast is served in the lobby:

Mon–Fri: 7:00 AM – 10:00 AM
Sat–Sun: 7:30 AM – 10:30 AM

Room service is provided by Jack Astor's Bar & Grill:

Sun–Thu: 11:45 AM – 12:00 AM
Fri–Sat: 11:45 AM – 1:00 AM

• For stays of 1–6 nights: Daily light-touch service (garbage removal, towels, amenities).
• For stays of 7+ nights: Daily light-touch plus a full clean every 7 days.
• To request a full clean, please contact the Front Desk to schedule service.

The fitness centre is open daily from 6:00 AM – 10:00 PM.

Our on-site market is open 24/7.

The business centre is available 24/7.

• Pet-friendly rooms are located on the fourth floor.
• Fee: $65 per stay (1–29 nights) or $150 per stay (30+ nights).
• Additional pet: $25 per stay (pets under 50 lbs).
• Pets should not be left unattended.
• Service animals stay free.

• Pre-stay: A valid credit card is required. Pre-authorisation for your room charge + tax occurs 24 hours before arrival.
• At check-in: A valid credit card and photo ID are required. Your card will be pre-authorised for incidentals.
• At check-out: Charges are processed at departure.
• Cash, debit, prepaid cards, or cheques are not accepted for deposits.

We are GreenKey certified, with initiatives including energy-efficient lighting, low-flow toilets, recycling, towel/sheet reuse, bulk toiletries, and reduced plastic use.